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What SMBs Need to Know from Zendesk’s August 2025 Updates

What SMBs Need to Know from Zendesk’s August 2025 Updates

Zendesk’s August 2025 release summarised for SMBs.

From AI agents that handle email and web form tickets, to easier knowledge base management, to new security tools that protect customer data.For small teams, these changes mean less admin work, smarter automation, and enterprise-level CX without the enterprise budget.

👉🏻 Get the full story here: https://a-little-bit-of-zen.com/insights/what-smbs-need-to-know-from-zendesks-august-2025-updates/

#Zendesk #CustomerExperience #CX #SMB #Automation #CustomerSupport #CXInnovation

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Q3 2025 Update What’s Next for Zendesk AI?

Q3 2025 Update What’s Next for Zendesk AI?

Zendesk has made clear its commitment to becoming an AI-first customer experience platform, and the roadmap for late 2025 reflects just that. The focus is squarely on expanding automation, improving knowledge access, and giving businesses more control over how AI is deployed.

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Personalization 2.0: Loyalty in the Age of AI

Personalization 2.0: Loyalty in the Age of AI

Customer expectations have never been higher. Today, people expect more than recognition. They expect relevance. In the age of AI, personalization has evolved from surface-level customization to real-time, contextual experiences that adapt dynamically to individual needs.

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