CX

What SMBs Need to Know from Zendesk’s August 2025 Updates

What SMBs Need to Know from Zendesk’s August 2025 Updates

Zendesk’s August 2025 release summarised for SMBs.

From AI agents that handle email and web form tickets, to easier knowledge base management, to new security tools that protect customer data.For small teams, these changes mean less admin work, smarter automation, and enterprise-level CX without the enterprise budget.

👉🏻 Get the full story here: https://a-little-bit-of-zen.com/insights/what-smbs-need-to-know-from-zendesks-august-2025-updates/

#Zendesk #CustomerExperience #CX #SMB #Automation #CustomerSupport #CXInnovation

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Q3 2025 Update What’s Next for Zendesk AI?

Q3 2025 Update What’s Next for Zendesk AI?

Zendesk has made clear its commitment to becoming an AI-first customer experience platform, and the roadmap for late 2025 reflects just that. The focus is squarely on expanding automation, improving knowledge access, and giving businesses more control over how AI is deployed.

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Personalization 2.0: Loyalty in the Age of AI

Personalization 2.0: Loyalty in the Age of AI

Customer expectations have never been higher. Today, people expect more than recognition. They expect relevance. In the age of AI, personalization has evolved from surface-level customization to real-time, contextual experiences that adapt dynamically to individual needs.

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AI Copilots: Empowering Agents for Smarter Service

AI Copilots: Empowering Agents for Smarter Service

Customer support is evolving, and so are the tools that power it. One of the most significant advancements in 2025 is the rise of AI copilots. These are intelligent systems that work alongside human agents to enhance service delivery, speed, and consistency. They are redefining how teams handle support by turning every interaction into a smarter, more productive exchange.

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Voice AI: The Next Frontier in Conversational CX

Voice AI: The Next Frontier in Conversational CX

For years, voice support was viewed primarily as a cost center. Long hold times, complex routing, and frustrated customers made it a channel many businesses struggled to optimize. However, that perception is changing rapidly. Thanks to dramatic advances in natural language understanding and real-time speech processing, voice AI is not only evolving, it is making a powerful comeback.

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