In this post, we’ll address the close stage. Bump, solve & close refers to specific actions taken within a ticketing platform such as Zendesk to manage and resolve customer issues or service requests more efficiently.
This post looks more closely at the solve stage of the ticket lifecycle and how you can: auto-solve pending tickets and allow requesters to solve their tickets.
Resolve tickets sooner, improve communications and Increase customer satisfaction rating by optimising your bump, solve, and close procedures.
Understand the challenges of using Exalate to sync between Zendesk and other platforms.
After you create this webhook, you will be able to update ticket fields via the API from triggers and automations using the Notify > Active webhook action.