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Zendesk Administration

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The Challenge

Many companies adopt Zendesk to streamline customer support, but they often underestimate the ongoing administrative effort required to keep it running efficiently. Without dedicated admin resources, teams quickly find themselves with cluttered workflows, outdated automations, and poor visibility into reporting.

This not only slows down support agents but also reduces the ROI of their Zendesk investment.

Our Zendesk Administration service mitigates these risks and resolves the ongoing pressure being placed on your internal teams.

Common challenges faced with Zendesk administration:

  • No in-house (or expensive in-house) Zendesk expert to optimize workflows or apply best practices.

  • Over-reliance on default settings, leading to inefficiencies and bottlenecks.

  • Difficulty keeping up with Zendesk’s frequent feature updates and new AI capabilities.

  • Limited ability to create meaningful dashboards and reports for leadership.

  • Lack of governance around triggers, automations, and forms, causing clutter and conflicts.

  • Reactive support setup instead of proactive, scalable workflows.

  • Costly reliance on ad-hoc external help rather than steady expertise.

Zendesk Administrator

“With the right Zendesk admin support, SMBs turn cluttered, reactive setups into streamlined, scalable systems that boost agent efficiency and customer satisfaction.”

Zendesk Administration

Benefits

  • Cost savings – Avoid the expense of hiring and training a full-time Zendesk admin.
  • On-demand expertise – Access certified specialists exactly when you need them.
  • Scalability – Support that flexes with your ticket volume and business growth.
  • Best practices built-in – Benefit from proven workflows and industry knowledge.
  • Faster ROI – Optimized automations and AI features reduce resolution times.
  • Future-proofing – Stay up to date with Zendesk’s latest updates and capabilities.
  • Focus on core business – Let your team concentrate on customers, not admin tasks.
  • Reduced risk – Avoid clutter, misconfigured triggers, and reporting blind spots.

Pricing

Light

Designed for teams with minimal changes or those who simply want an extra layer of expert backup. Ideal for keeping Zendesk maintained, secure, and running at its best without overcommitting.
EUR169/Monthly
  • 2 hours per month of certified Zendesk administration.
  • Unused hours don't roll over.
  • No minimum contract.
  • Cancel anytime with 30 days’ notice.
  • Standard hourly rates for larger projects beyond monthly quota.
Order

Standard Plan

Our best-value package, designed for those who want ongoing expert support to continually improve their Zendesk. Perfect for ensuring your platform is optimized, automated, and aligned with best practices.
EUR249/Monthly
  • 4 hours per month of certified Zendesk administration.
  • Monthly check-ins and recommendations for improvements.
  • Unused hours roll over (up to 3 months).
  • Priority scheduling for admin requests.
  • Cancel anytime with 30 days’ notice.
  • Access reduced hourly rates for larger projects beyond monthly quota.
Order

Custom

Tailored for larger or fast-scaling teams with complex requirements. This plan adapts to your unique needs and provides flexible, on-demand expertise at scale.
Price on Request
  • Bespoke monthly hours and services.
  • Strategic support, advanced integrations, and automation design.
  • Flexible billing (hourly or retainer).
  • Dedicated account manager for coordination.
  • Custom terms & conditions.
Contact

Reach out

Let us know about your project requirements below or book a call using our online calendar.

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