Trendsetters vs. Traditionalists: The Rising ROI of AI-Driven CX

A new generation of CX leaders, ‘trendsetters’, is redefining success by embedding AI at the core of their operations. As they pull ahead with faster resolution times and stronger customer loyalty, traditionalists are falling behind, held back by outdated systems and hesitation. In this series, we’ll explore what sets these leaders apart and how forward-thinking organizations can close the gap—starting with empathy, voice innovation, AI copilots, and next-gen personalization.