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This section is a growing collection of hand-crafted articles, code samples, step-by-step guides and valuable re-usable resources for your CX leaders team members.
Managing Zendesk Orgs Through Google Sheets
If you have a lot of organizations/customers in Zendesk it can be a daunting, manual task if you need to administer them. Learn how to bulk import or update your orgs using only Google Sheets.
Export Organizations To Google Sheets
Learn how to export your Zendesk organizations/customers to Google Sheets via Zendesks API.
Import Users via API & Google Sheets
Out of the box, Zendesk has a user import feature but it is limited when either creating new users or updating existing ones. This article gives you all you need to easily import users using Google Sheets.
Zendesk AI Agents in 2 minutes or less
Let's break AI Agents down in a 2-minute read so you can get on with implementing some really useful features on your Zendesk support platform.
Automate Your Bump, Solve, Close - Part 3
In this post, we'll address the close stage. Bump, solve & close refers to specific actions taken within a ticketing platform such as Zendesk to manage and resolve customer issues or service requests more efficiently.
Pro Tip: Allow Requesters to Solve Their Tickets
The Mark as Solved button is already built into the default Zendesk Copenhagen theme but is often removed in custom themes or when the default theme is customised.
Automate Your Bump, Solve, Close - Part 2
This post looks more closely at the solve stage of the ticket lifecycle and how you can: auto-solve pending tickets and allow requesters to solve their tickets.
Automate Your Bump, Solve, Close - Part 1
Resolve tickets sooner, improve communications and Increase customer satisfaction rating by optimising your bump, solve, and close procedures.
Exalate & Zendesk Sync: What's it really like?
Understand the challenges of using Exalate to sync between Zendesk and other platforms.
Get The Most From Your Light Agents
Using your light agents wisely can result in smart savings when it comes to license costs. We explain here one use case where your light agents can assign tickets to other groups.
Create A Webhook To Update Tickets
After you create this webhook, you will be able to update ticket fields via the API from triggers and automations using the Notify > Active webhook action.