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This section is a growing collection of hand-crafted articles, code samples, step-by-step guides and valuable re-usable resources for your CX leaders team members.
Zendesk AI Agents in 2 minutes or less
Let's break AI Agents down in a 2-minute read so you can get on with implementing some really useful features on your Zendesk support platform.
Automate Your Bump, Solve, Close - Part 3
In this post, we'll address the close stage. Bump, solve & close refers to specific actions taken within a ticketing platform such as Zendesk to manage and resolve customer issues or service requests more efficiently.
Automate Your Bump, Solve, Close - Part 2
This post looks more closely at the solve stage of the ticket lifecycle and how you can: auto-solve pending tickets and allow requesters to solve their tickets.
Automate Your Bump, Solve, Close - Part 1
Resolve tickets sooner, improve communications and Increase customer satisfaction rating by optimising your bump, solve, and close procedures.
Get The Most From Your Light Agents
Using your light agents wisely can result in smart savings when it comes to license costs. We explain here one use case where your light agents can assign tickets to other groups.