Welcome to our
Premium Insights
This section is a growing collection of hand-crafted articles, code samples, step-by-step guides and valuable re-usable resources for your CX leaders team members.
Automate Your Bump, Solve, Close - Part 3
In this post, we'll address the close stage. Bump, solve & close refers to specific actions taken within a ticketing platform such as Zendesk to manage and resolve customer issues or service requests more efficiently.
Automate Your Bump, Solve, Close - Part 2
This post looks more closely at the solve stage of the ticket lifecycle and how you can: auto-solve pending tickets and allow requesters to solve their tickets.
Automate Your Bump, Solve, Close - Part 1
Resolve tickets sooner, improve communications and Increase customer satisfaction rating by optimising your bump, solve, and close procedures.
Exalate & Zendesk Sync: What's it really like?
Understand the challenges of using Exalate to sync between Zendesk and other platforms.
Create A Webhook To Update Tickets
After you create this webhook, you will be able to update ticket fields via the API from triggers and automations using the Notify > Active webhook action.